Privacy Policy

This Privacy Policy explains how M/s SOLANKI VAISHALI NARANBHAI (“Tuno,” “we,” “us,” or “our”) handles information in the Tuno pitch and ear-training apps for iOS and Android, including the App Store listing “Ear Pitch Training,” and on these Tuno information pages. We are based in Gujarat, India, and are responsible for the processing described here.

This policy also explains what happens if you contact us about Tuno using our studio website or email. It does not describe unrelated apps developed by our studio. Our Terms of Use explain the rules for using Tuno.

Learning information stored on your device

Your onboarding choices, musical goals, selected instrument, lesson and practice history, answers, scores, Beats, streaks, game results, saved sessions, reminder times, feedback choices and app preferences are stored locally on your device. We use these records to build your learning path and show your progress. The current version does not require a Tuno login and does not provide Tuno account-based cloud progress sync.

Device or operating-system backups may include app data according to your device settings. An app-store account used to pay for a subscription is separate from a Tuno account.

Information processed by online services

Information we do not access in this version

Tuno does not record your voice or access your microphone, camera, contacts, precise GPS location, SMS or call history. Listening exercises play audio rather than record you. An iOS microphone-purpose declaration required by an audio library does not mean Tuno requests or uses microphone access. Tuno does not display third-party advertisements. Optional ad-measurement SDKs help measure and improve campaigns promoting Tuno; they may use permitted advertising identifiers when authorized under the applicable regional policy and your choices. Apple tracking permission is additionally required on iOS.

• Provide lessons, personalized on-device learning paths, practice, games and progress tracking.
• Validate subscriptions, restore eligible purchases, and maintain paid access.
• Deliver reminders and notifications you permit.
• Understand app usage, diagnose faults, maintain security and configure the service.
• Reply to support and privacy requests, resolve disputes and meet legal obligations.

We do not sell your personal information for money. If you allow ad measurement, disclosure of identifiers and advertising events to providers such as Meta may be treated as “sharing” or targeted advertising under some privacy laws. You can decline or withdraw that choice without losing access to your lessons. We do not use your learning answers to train a general-purpose AI model.

Where a legal basis is required, processing depends on its purpose: providing the service and purchases relies on performing our agreement with you; maintenance, security and appropriate product analysis may rely on legitimate interests; permissions or consent apply where required; and certain records are processed to comply with legal obligations. Consent, where required, can be withdrawn without affecting the lawfulness of earlier processing.

We use providers only for the functions described in this policy. They may process information on our behalf, or under their own terms when providing store, payment or other independent services:

• Google/Firebase: analytics, crash reporting, remote configuration and push delivery. See Firebase privacy and security and Google’s Privacy Policy.
• AppsFlyer: optional installation attribution, campaign measurement and limited in-app events. See AppsFlyer’s Services Privacy Policy.
• Meta: optional app-install/session measurement and subscription advertising conversions, where enabled and authorized by the applicable regional policy and your choices. See Meta’s Privacy Policy.
• RevenueCat: subscription management and validation. See RevenueCat’s Privacy Policy.
• Apple and Google: app distribution, billing, purchase history, subscription management, store reviews and notification services. See Apple’s Privacy Policy and Google’s policy above.
• Website, media and email providers: hosting and content delivery process connection logs to serve pages and media; our email service processes correspondence. The studio website uses FormSubmit for submitted contact forms and Google Fonts for its main-page fonts. These Tuno legal pages use system fonts and do not add an analytics script or contact form.

We may disclose information when required by law, to protect people or our service, or in a business transfer subject to applicable privacy obligations. We do not make your learning history public through a social profile or public leaderboard in this version.

• On-device progress and settings: remain while the app retains its local data. Removing the app or clearing its stored data normally removes those local records; device backups are controlled separately by your operating system.
• Analytics: our Google Analytics property is configured for 2 months of user-level and event-level retention where that setting applies. Google’s deletion schedule and any user-identifier retention reset settings also apply. This setting does not limit standard aggregated reports in the same way. See Google’s retention explanation.
• Advertising measurement: pending app-owned event queues are limited to seven days and 500 events on the device. Changing privacy choices clears these pending app-owned messages. Earlier permitted collection can remain with providers according to their retention policies and applicable deletion rights; withdrawing consent does not automatically erase all historical records. We do not claim a fixed advertising-provider retention period without a confirmed provider configuration.
• Crash diagnostics: Firebase states that it retains crash reports and associated identifiers for 90 days before starting removal from its live and backup systems.
• Subscription records: are retained as needed to validate and restore purchases, manage subscriptions, resolve disputes, prevent fraud and meet applicable legal recordkeeping requirements. Apple, Google and RevenueCat may retain records under their own obligations.
• Support and privacy correspondence: is kept as long as reasonably needed to resolve the request and any related dispute or legal obligation, then deleted or anonymized.
• Tokens, configuration and media caches: are replaced, expire or are removed according to app/device and provider lifecycles. Disabling notifications stops permitted notification display; it does not erase prior service logs immediately.

Deleting local data does not automatically erase provider-held transaction or diagnostic records. See the request process below for information that can be associated with you.

Device controls

You can turn reminders off in Tuno and revoke notification permission in iOS or Android settings. You can remove locally stored progress by deleting the app’s data using your operating system’s controls; on iOS, offloading an app may preserve its data. Tuno currently has no user account to close. In Tuno Settings → Privacy choices, you can independently turn Usage analytics and Ad measurement on or off. Both are optional. We automatically present the custom privacy choices where our regional policy requires opt-in. In configured non-opt-in regions, regional defaults may apply without a custom dialog; any explicit choice you make overrides those defaults. If the region cannot be determined, automatic optional collection stays off and the app remains usable. On iOS, you can also revoke Apple’s tracking permission in system Settings. Turning these choices off stops new app-owned events for that purpose, discards pending app-owned messages and clears advertising-link attributes used by subscription integrations. This does not undo events already received by a provider. Essential subscription validation, Remote Config and permitted notifications continue; there is no separate in-app Crashlytics switch in this version.

Request access or deletion

Email vaishalisolanki.apps@gmail.com with the subject “Tuno privacy request”. Tell us whether you want access, correction, deletion or another privacy action, and identify the relevant app/platform. Where needed, we may ask for a relevant transaction reference or available app identifier to locate records and verify your request. Do not send passwords, full card details or government ID unless a lawful, necessary verification process is separately explained.

We will consider and respond to requests within the time required by applicable law. Because Tuno does not require login and uses generated installation/app-user identifiers, some records cannot be linked to an email address alone. We will explain any limitation rather than claim data has been deleted when it has not. We may retain limited records where required for legal compliance, security, fraud prevention or disputes.

Depending on your location, you may have rights to access, correct, erase or obtain a copy of personal data, object to or restrict processing, withdraw consent, appeal a decision or complain to a privacy regulator. We do not discriminate against you for exercising rights. Contact us to exercise a right or appeal our response.

Deleting data or uninstalling Tuno does not cancel a subscription. Cancel separately through your Apple or Google account. We do not require you to cancel a subscription before making a privacy request.

Tuno is intended for people aged 13 and older and is not directed to children under 13. If you are under the age at which you can independently agree to these terms or consent to the relevant processing in your country, a parent or legal guardian must be involved and any consent required by law must be obtained. A higher local minimum age takes precedence over our general age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided information improperly, contact us so we can investigate and take appropriate steps, including deletion where required. An app-store content age rating is separate from these privacy and consent requirements.

We use reasonable technical and organizational measures, including encrypted network connections to service providers, to protect information. No service or transmission can be guaranteed completely secure. Please avoid including sensitive or unnecessary information in support messages.

We operate in India and offer Tuno internationally. Our providers may process information in the United States and other countries where they operate. Where applicable law requires safeguards for cross-border transfers, relevant data-processing agreements and recognized transfer mechanisms apply. Contact us for information about safeguards relevant to your request.

We may update this policy when the app, our data practices or legal requirements change. The date at the top identifies the current version. Material changes will be communicated through appropriate channels, and additional notice or consent will be obtained when required.

For privacy questions, requests or concerns, contact the publisher below. This is also the contact for a parent or guardian raising a child-data concern.